REALTOR®

DRE #00896777

January 12, 2025 

To anyone seeking more than just a "competent" realtor ... 

I'd like to introduce you to Sue Proctor of Rossmoor Realty. My husband and I had the pleasure of meeting Sue when she picked up the phone to answer our inquiry about buying a home in Rossmoor, an idyllic senior community in Walnut Creek, CA. Mind you we were just inquiring - not buying.

We decided to meet the next day, and I had my guard up - not wanting to be talked into anything and certainly not signing anything that might obligate us to who-knows-what. [I had read about the recent lawsuits with the NAR (National Association of Realtors) and how the whole real estate industry had -been found in violation of anti-trust laws. Realtors can make a LOT of money, but are their services really worth it?] So I had a lot on my mind as we entered that first meeting. And in fact I did refuse to sign an initial sheet that the NAR said was "required" before· a realtor would work with us. Sue graciously accepted my decision not to sign, and we proceeded from there. Sue is extraordinarily knowledgeable· about Rossmoor (heck, she lives there herself and even moved her mom there, too!) She showed us many different units (condos & cops), talked about prices/values, sang the praises of all the amazing features and amenities Rossmoor could offer. 

You get the picture. Yes, Sue is amazingly competent, and a naturally warm, caring person. She sought to understand our needs and desires and never rushed our thinking or decision- making process. And she ultimately found us a nearly one-of-a-kind condo that met our needs. We tendered an offer and won the modest bidding war (there were a few 0th.er offers). If that was all Sue did, then I'd say she did a fine job and earned her commission. 

But that wasn't nearly all Sue did! 

Sue went so far beyond helping us with everything related to this once-in-a-lifetime transition to a retirement community. I hate to bore you with the details but here goes:

a) Sue arranged for the condo unit to be professionally inspected (ok, maybe not a big ask) but then she took the inspection repair list and presented it to the seller's agent and told her that all these things needed to be addressed - fixed or replaced - by close of escrow. Then Sue went back (multiple times) to check that everything had been done properly. This turned out to be a heavy lift that involved electricians, plumbers, handymen, etc. Some of whom she had to supervise!

b) Sue put me in touch with an insurance agent who was able to get our home insurance policy issued within a day, at a very reasonable cost. (Not an easy feat in California.)

c) Sue recommen.ded where we could purchase a washer and dryer. Once we ordered it, she arrived at our unit to accept delivery and watch the installation. Then she remained and ran a load cycle to ensure the hooks-up were V1Jorking. That's a bunch of hours right there!

d) So that we wouldn't feel pressured to move in immediately, (and leave our original home of 40 years), Sue:

a. found us a short-term renter for our condo.

b. She arranged to have the lease written up and signed.

c. She shepherded the leasing application through myriad levels of HOA approvals.

d, Sue found a professional cleaning service for the condo, to ensure that it would be pristine for the new renters

e. She helped transact the security deposit and more.

f. In..short, Sue saved us time, money, headches and hassles!

e) To further complicate this large transaction, we started the escrow just before

Thanksgiving when no one's really thinking about work. It was to be a 30-day escrow (closing the day after Christmas, again when po one's really working).

Sue left on holiday but was 100% available by phone, text and email throughout her entire-vacation in anothe"r time zone. She did not let anything slip. She remained immediately responsive to everything.·

f) When the title company closed early due to all the holidays (Thanksgiving, Christmas, New Year's Eve and New Year's Day), Sue was·still able to get them to respond after hours·to our queries and requests (and there were many).

g) When our tax accountant suggested we close early in 2025 (rather than in Dec-2024) Sue negotiated this change with the seller's agent. They weren't happy but she got them to agree.

So all in all, we can't say enough wonderful things about our realtor, Sue Proctor. She's delightful to work with, you'll definitely want her in your circle of friends, she's super knowledgeable, honest and sincere. What else can I say? We'd work with her again in a heartbeat!

Submitted with great gratitude for the extraordinary and valuable service we received,

Dawn Block & Michael Harris

What My Client’s Say…

For those considering a real estate agent in the East Bay and specifically Rossmoor, I’d like to express my wholehearted endorsement of Sue Proctor.

My brother Dave & I had the pleasure of working with Sue when selling my mother’s Co-Op (condo) in Rossmoor. To be frank, I’ve worked in this industry for thirty-three years and real estate agents by and large have provided me with nearly every reason not to like them, trust them or hire them.

My company is a CA Real Estate brokerage and mortgage banker, so perhaps I could have joined the local board and listed the property myself. Alternatively, I could have engaged my friend (who sold my mother the home) to list and sell the property. Both my brother and I are in the industry and have tons of contacts, so we had many options for assisting in the listing and sale of this 2B/2B condo. Yet, Dave who temporarily lived in the unit and had met Sue in Rossmoor, said, “We should talk to her…she’s the quintessential definition of an agent – lives & breathes it.” Hmmm.

I didn’t like the sound of that due to my bias against agents. At the start of the relationship, I was purposely tough, terse in tone, confrontational and hard-driving in my early communications with Sue. I was surprised and rather impressed with the manner in which she handled all that – with true professionalism. She responded with an even demeanor, cheer and enthusiasm. She was SOLID.

The transaction involved an active probate case which complicated matters. Sue’s broker and her referral to Lennar title were key contributors to problem solving the contract vesting and closing WHILE probate was still active. They closed it without a wrinkle!

From start to finish, Sue demonstrated exceptional customer service. She prepped and staged the unit with an eagle eye for detail in the property, especially when she went the extra mile…scrubbing the master toilet at 6:30 am before the open house! Her thorough communication through the entire process provided for a very smooth transaction, considering the circumstances.

As one might expect, Sue and I became sparring partners, boxing back and forth, as I listened to her set up and then put forward her argument for an “aggressive pricing strategy.” Ultimately, I agreed to it. When she said we were receiving a pre-emptive offer before the due date requested on the listing, we were pleased! She told the other agent to “make a very strong offer,” if they wanted us to accept it and take it pending before the date all offers were due.

My brother and I were obviously very happy with the submitted offer at $104,000 over asking, just a few days after the listing went active! We accepted.

It wasn’t until after the transaction had concluded that Sue told us that she had “given her buyer away” (and the 2.5% commission) to be represented by a different agent in the office. “WOW,” I told her. I was shocked. I said, “I don’t know an agent on the planet who wouldn’t double-end a deal if the opportunity arose.” A “dual agency” scenario could have produced a less pleasing result, for sure.

But the buyer BOUGHT the home for $799,000 on a $695,000 listing. I highly recommend that you call Sue. Ask her about all of this! I don’t think you’ll regret your decision.

– Peter Van Brady, Founder SoCal VA Homes

Sue Proctor is an exceptional realtor. Much more than just a highly experienced professional, Sue worked tirelessly to find the best house for my needs and lifestyle.

She is also a life coach, and really tried to understand my goals and helped me to learn what would work best for me.

Once she understood my tastes she found the perfect house with the perfect view. She very thoroughly and patiently went through all the disclosures to ensure I understood what the purchase entailed and work needed. She showed me many comparables to help me understand why this house was so special.

When this ultimately did not result in a sale in the competitive Bay Area market, Sue was completely gracious and remained to help me find another.

I never worked with a better realtor.

– Dr. David Kraus Oakland, California

“Sue is very dedicated, pays close attention to detail and is extremely client focused.”

Sue Proctor represented me for my recent purchase of a new home in Rossmoor. I’m very happy with the support she provided, and the complex transaction came off without a hitch. Sue is very dedicated, pays close attention to detail and is extremely client focused. These qualities along with her in-depth knowledge and experience make her an excellent choice. Five Stars!

– Rick Green

Sue Proctor was my Real Estate Broker in two separate transactions: One was helping to sell my family home in Southern California from a very complicated Trust in 2022. The dilapidated property, with a great view, received 6 offers and sold for all cash, $175,000 over asking price and closed in 2 weeks!

The second time was when she helped me to purchase a Rossmoor condo. In both situations, Sue stayed on top of every detail, and her attention to detail and immediate response to any issue helped to ease the anxiety that comes with every real estate purchase. Sue has extensive real estate experience, in a wide variety of transactions, and is both an expert on Rossmoor real estate, and a resident herself. I highly recommend her!

– Keith L.

Sue Proctor is the best realtor I have ever worked with. She spent endless hours helping me to understand the ins and outs of Rossmoor and the housing market that best suited my spatial needs and budget. She is a great listener, answering my questions quickly and honestly. She helped me to get the best deal possible, including working with the listing realtor and advising me on the next steps toward an equitable negotiation. Sue referred me to other professionals, including the home inspector who was impartial and thorough. Sue surpassed all of my expectations with my condo buying experience, consistently offering her unprecedented support and exuberance in me becoming a welcome resident in Rossmoor. I am very grateful for the opportunity to work with Sue.

– Jill Tracy

I had the pleasure of working with Sue when I decided to look for a home for my parents. I was lucky enough to find someone who was knowledgeable about the area, helpful with my elderly parents, and made sure the experience was easy from beginning to end. They purchased a home in Rossmoor, have been there a couple of months, and couldn’t be happier. Sue has helped immensely with the transition they made from their home in Folsom to Walnut Creek, making sure they know all about the area and amenities available to them. She was also instrumental in getting a dishwasher replaced through their home warranty and following up after the transaction. She continues to be a source of information for them as they are getting used to their new home. I can honestly say she is the best realtor I have ever worked with and would highly recommend her to anyone buying or selling a home.

Naomi F.

Working with Sue was a pleasure. She was always friendly, caring and helpful. She was always on top of all issues and very good at resolving any problems. She walked me through the whole process of finding and buying a new home. She referred me to very good loan and title companies and easy people to work with in getting a loan, title insurance and going through and closing escrow in a short amount of time. Plus taking care of any problems in a timely manner throughout the whole process and setting up dealing with appointments with a building inspector, a termite inspector, a cleaning lady, a carpet cleaner, the Rossmoor HOA, Security, and more. What a lifesaver she is. I would highly recommend her to anyone.

– Bill Katz

It is with pleasure that we would like to share our experience of working with you to find a home in the Rossmoor community!

As you are well aware, the process of looking for a new home is generally a stressful one. Big decisions, especially when they involve more than one move, can be chaotic and stressful. Finding the right balance between hearing and understanding the needs and wants of those of us in that circumstance can be challenging to those of you in this industry. We want to express that our experience of you as a service provider was exceptional in the following ways:

1. Your listened and asked questions to make sure you understood what our needs were in all areas.
2. You were respectful of those needs and did your best to show us homes that you thought we would like.
3. You made yourself available to answer any and all questions, no matter how small or large. Your assurances that we were welcome to call or text at any time, meant a great deal to us!
4. You went above and beyond to ensure that the move itself would be as smooth as possible.

We are grateful that in this process you have been the person that made this move as simple, clear and comfortable as possible. It is our hope that we can encourage friends and family who may be considering a move to Rossmoor that, based on our experience; they contact you directly!

– Mia and Jonathan Bock

I highly recommend Sue Proctor of Rossmoor Realty. I used her as the listing agent for a recent sale of a home in Rossmoor. She was on top of everything from the beginning, and pushed things along wonderfully. Her advice and execution on such things as listing price, staging and assorted repairs and upgrades was spot on. I especially appreciated how she always kept me very much in the loop regarding what was going on.

– Dennis Schmal 8/5/24

Sue was amazing in helping me sell my father’s home.

She shared her knowledge of Rossmoor and her good taste as we planned improvements and how to market and price the property.

She coordinated all of the improvements, finding good contractors who worked quickly. I am completely pleased with the outcome.

Just as importantly, she was deeply compassionate throughout the process. THANKS SO MUCH :). SUE

– Matt R.

Other than taking 6 months to return this form, all was smooth with our purchase.

Sue was incredibly responsive, got us any information she didn’t know immediately, and was gracious, knowledgeable, and honest with information and opinions. What more could we want?

– Muriel and Bob

Sue Proctor is by far the best agent I’ve come across. The amount of care that she put into helping my husband and I find the perfect home was incredible. She really took our needs and wants into consideration and helped guide us in choosing a home that has ended up being our dream home. We were so grateful for her knowledge, expertise, and wisdom. She really took the time to help us discover what was truly important in a home. Anyone would be lucky to have Sue as their agent. She will be an amazing guide in the home buying journey and will be sure to find the right home for her clients.

– Michele Franklin

Sue was conscientious and very committed to getting the sale completed in a timely fashion. The fact that she was very personable and an excellent communicator made the whole process a positive experience. I worked with her for almost two years until we finally found the perfect home for me! I would absolutely refer her to friends or relatives, she was THE BEST!!

– Susan D.

We were introduced to Sue Proctor by friends who had recently purchased a condo in Rossmoor. We didn’t know much about either Rossmoor or the East Bay area and intended to plan a visit. Sue encouraged us to come sooner rather than later so we flew down for 2 weeks. Sue was fantastic!  She guided us through the entire process starting with a tour of the Rossmoor community and information about the 200+ clubs and organizations available. Her ad says “I live here & I love it! “ and her enthusiasm is contagious.

We toured many of the condos on the market and did find one we love. Sue was always available to talk and answer all our questions and concerns, always responding almost immediately to texts and emails.

There were many ways in which she went “above and beyond”. After closing we were not able to move in for several months so Sue came by to water plants and arranged other necessary support.  We did not plan to move our furniture in for several more months but planned to spend a few weeks in our new home to start settling in. We needed a bed so ordered one to be delivered a few days before our arrival. We ordered a bed in a box which can take 3 days to fully expand along with a bed frame and an air mattress so we could “camp out” until the bed was ready. We asked Sue to just bring the boxes inside the front door. They were very heavy so she brought her partner to help. We were totally gobsmacked when she texted that night with photos of a fully assembled frame and mattress waiting for us in the bedroom. This is an example of Sue’s generosity and willingness to do whatever she can to help her clients, well beyond the closing of the sale. 

We consider Sue a friend we trust and someone who made our move a positive experience start to finish. She is warm, welcoming and very professional. She knows her stuff. We felt comfortable and confident in her and strongly recommend Sue to anyone who is considering a move to the area.

Sara & Henry Rosen

October 2025

We had the pleasure of working with Sue Proctor from Rossmoor Realty, and we couldn’t be happier with the results. Our property at 1405 Ptarmigan had been on the market for over six months with no success. After deciding to make a change, we hired Sue, and within one month of her listing it, she had our home sold. Her approach was professional, thorough, and proactive, and she truly went above and beyond to market our home effectively.

We were located in Maine during the entire process, so having Sue on the ground in Rossmoor was absolutely invaluable. She coordinated everything from furniture staging, cleaning, and maintenance, making sure our home was ready for potential buyers. Sue knows the Rossmoor community inside and out, and her deep understanding of the area helped position our home perfectly in the market.

Sue’s communication was excellent throughout the entire process, keeping us informed and offering valuable advice every step of the way. She was also incredibly responsive, answering our questions quickly and making us feel confident in her expertise. It was clear from the beginning that Sue genuinely cares about her clients, and her knowledge of the local market in Rossmoor helped us navigate the sale smoothly.

We are so grateful for Sue’s hard work and dedication, and we highly recommend her to anyone looking to buy or sell in the area. 

Thank you, Sue, for making what could have been a stressful experience much easier and more successful.

Jonathon